Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Neena Antal
Partner • Banking
Neena Antal is focusing on financial services transformation across banking and insurance. She specialises in leading end‑to‑end digital transformation initiatives across Southeast Asia, helping organisations bridge business, operations, and technology to drive sustainable change.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
OUR EXPERT
Fraser Wilkie
Executive Director, Head of Design, Asia
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
Related Contents
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5-min read • 20 Aug 2026
Retail Banking & SME
Client Onboarding
Customer Journey
Data
KYC - Know Your Customer
Innovation
Banking
Global
Global Retail Banking Customer Experience Survey Insights 2026
Key findings and strategic implications from Synpulse's latest retail banking customer experience survey.
Download the full report
Explore all nine insights, segment-level findings, and strategic recommendations for strengthening customer relationships in retail banking.
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Neena Antal
Partner • Banking
Neena Antal is focusing on financial services transformation across banking and insurance. She specialises in leading end‑to‑end digital transformation initiatives across Southeast Asia, helping organisations bridge business, operations, and technology to drive sustainable change.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
OUR EXPERT
Fraser Wilkie
Executive Director, Head of Design, Asia
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
Insights
Insights
5-min read • 20 Aug 2026
Retail Banking & SME
Client Onboarding
Customer Journey
Data
KYC - Know Your Customer
Innovation
Banking
Global
Global Retail Banking Customer Experience Survey Insights 2026
Key findings and strategic implications from Synpulse's latest retail banking customer experience survey.
Download the full report
Explore all nine insights, segment-level findings, and strategic recommendations for strengthening customer relationships in retail banking.
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Neena Antal
Partner • Banking
Neena Antal is focusing on financial services transformation across banking and insurance. She specialises in leading end‑to‑end digital transformation initiatives across Southeast Asia, helping organisations bridge business, operations, and technology to drive sustainable change.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
OUR EXPERT
Fraser Wilkie
Executive Director, Head of Design, Asia
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
Related Contents
Loading insights...
5-min read • 20 Aug 2026
Retail Banking & SME
Client Onboarding
Customer Journey
Data
KYC - Know Your Customer
Innovation
Banking
Global
Global Retail Banking Customer Experience Survey Insights 2026
Key findings and strategic implications from Synpulse's latest retail banking customer experience survey.
Download the full report
Explore all nine insights, segment-level findings, and strategic recommendations for strengthening customer relationships in retail banking.
Rahul leads Synpulse’s retail and SME banking practice. He played a key role in launching Singapore’s newest digital-native bank. He specialises in large-scale digital transformation programmes, focusing on accelerating neobank development and modernising retail banking platforms.
OUR EXPERT
Neena Antal
Partner • Banking
Neena Antal is focusing on financial services transformation across banking and insurance. She specialises in leading end‑to‑end digital transformation initiatives across Southeast Asia, helping organisations bridge business, operations, and technology to drive sustainable change.
OUR EXPERT
Alexander Kling
Managing Director, Head of Strategy & Transformation, and Head of Retail & SME Banking Consulting, APAC
Alexander is a Managing Director at Synpulse, leading Strategy & Transformation and the Retail & SME Banking practice in APAC. With 20 years in financial services, spanning top-tier strategy consulting and banking across Asia, Europe, and the Middle East, he delivers end-to-end strategy and transformation. He advises senior leaders on digital innovation, challenger models, and market entry, bridging strategy, business, and technology.
OUR EXPERT
Fraser Wilkie
Executive Director, Head of Design, Asia
Fraser Wilkie is Executive Director and Head of Experience Design at Synpulse8, leading design strategy and delivery across Asia. With over 20 years of experience crafting digital solutions for financial services globally, Fraser specialises in creating intuitive, user-centric experiences that drive engagement and business impact. His work spans end-to-end design, from research and prototyping to implementation.
Global Retail Banking Customer Experience Survey Insights 2026 - Synpulse