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Health Insurance
Insurance
DACH
APAC
Meet Your Health Insurance Team
Health insurance is evolving fast. From rising customer expectations to new regulatory demands and AI-driven operations, today’s health insurers must innovate at every level. Meet the Synpulse team driving this transformation. With deep industry expertise and proven technology capabilities, we empower clients to design, build, and scale future-ready health insurance businesses.
How We Help You Succeed in Health Insurance
We help health insurers transform across the entire value chain - from customer engagement and platform modernisation to operational efficiency and AI enablement:
AI-Enabled Operating Models
Build the agentic AI insurer. We design target operating models powered by AI for underwriting, claims, and customer service - unlocking automation, hyper-personalisation, and predictive insights.
Data & Architecture Foundations
Lay the groundwork for advanced analytics and AI with strong data governance and scalable architecture - ensuring compliance, efficiency, and business-ready intelligence.
New Business Models & B2B Growth
Support the launch and scale of new business models in both individual and group insurance - from B2B2C distribution to embedded health services.
Client Engagement & Article 56a Compliance
Reinvent customer interaction with omnichannel experiences, embedded models, and personalised prevention advice. Ensure compliance with Article 56a through data-driven customer health strategies.
Operational Efficiency & Cost Reduction
Lower operating costs with intelligent sourcing models and automation. We help you identify and offload non-differentiating tasks through nearshore hubs and smart-shoring approaches.
Product Innovation & IT Delivery
Accelerate innovation with modular product design and agile methodologies. From standard platform implementations to Testing-as-a-Service, we deliver robust, future-proof ecosystems.
Our Experts In This Topic
OUR EXPERT
Marco Fell
Partner and Global Head of Health Insurance
Marco leads Synpulse’s health insurance team, driving transformation across strategy and operations in response to regulatory and technological change. He specialises in operational excellence, claims management, and target operating models, with a strong focus on digitalisation, AI, and agentic AI to enhance efficiency and effectiveness in core health insurance processes.
OUR EXPERT
Sujin Saj
Managing Director, Head of Insurance APAC
Sujin is a Managing Director and Head of Insurance in APAC. He brings over 15 years of experience in financial services, advising insurers and banks across Asia on strategy, digital and AI-led transformation, and business building. He partners with senior leaders to modernise distribution, core platforms, and operating models, translating ambition into scalable, at-pace execution.
OUR EXPERT
Matthias Blum
Associate Partner and Global Lead of NEOINSURANCE
As Global Lead for NEOINSURANCE®, Matthias Blum helps insurers design modular, data-driven, and customer-centric operating models. An Associate Partner with deep core insurance transformation expertise, he translates the NEOINSURANCE® model into actionable roadmaps across distribution, underwriting, and claims. He also co-authored Synpulse’s perspective on building trust in data consent.
OUR EXPERT
Peter Camenzind
Associate Partner • Insurance
Peter Camenzind is an Associate Partner with deep expertise in data lifecycle management and large-scale core system implementations. He has led projects in insurance and banking focused on process optimization, change management, and compliance. Peter combines strong PMO and business analysis skills with experience in automation and digital transformation initiatives
OUR EXPERT
Andreas Wicht
Associate Partner • Insurance
Andreas Wicht is an Associate Partner with close to two decades of consulting experience in digitalization and technology-driven transformation. With a background in medical informatics and advanced management programs, Andreas leads strategic and implementation projects across healthcare, insurance, and banking, focusing on innovation, automation, and platform integration.
OUR EXPERT
Matthias Mettler
Associate Partner • Insurance
Matthias Mettler is an Associate Partner with a decade of consulting experience in healthcare, insurance, and technology. He specializes in strategy development, program and project management, and digital health innovation. Matthias has led major transformation initiatives, regulatory compliance programs, and platform integration projects, combining deep market knowledge with a focus on operational excellence.
OUR EXPERT
Magnus Krähenmann
Associate Partner • Insurance
Magnus Krähenmann is an Associate Partner with close to two decades of experience in insurance technology and transformation. He specializes in business analysis, system evaluation, and integration for health and composite insurers. Magnus has led major projects in data migration, interface design, and test automation, combining deep technical expertise with strategic delivery.
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-min read •
Health Insurance
Insurance
DACH
APAC
Meet Your Health Insurance Team
Health insurance is evolving fast. From rising customer expectations to new regulatory demands and AI-driven operations, today’s health insurers must innovate at every level. Meet the Synpulse team driving this transformation. With deep industry expertise and proven technology capabilities, we empower clients to design, build, and scale future-ready health insurance businesses.
How We Help You Succeed in Health Insurance
We help health insurers transform across the entire value chain - from customer engagement and platform modernisation to operational efficiency and AI enablement:
AI-Enabled Operating Models
Build the agentic AI insurer. We design target operating models powered by AI for underwriting, claims, and customer service - unlocking automation, hyper-personalisation, and predictive insights.
Data & Architecture Foundations
Lay the groundwork for advanced analytics and AI with strong data governance and scalable architecture - ensuring compliance, efficiency, and business-ready intelligence.
New Business Models & B2B Growth
Support the launch and scale of new business models in both individual and group insurance - from B2B2C distribution to embedded health services.
Client Engagement & Article 56a Compliance
Reinvent customer interaction with omnichannel experiences, embedded models, and personalised prevention advice. Ensure compliance with Article 56a through data-driven customer health strategies.
Operational Efficiency & Cost Reduction
Lower operating costs with intelligent sourcing models and automation. We help you identify and offload non-differentiating tasks through nearshore hubs and smart-shoring approaches.
Product Innovation & IT Delivery
Accelerate innovation with modular product design and agile methodologies. From standard platform implementations to Testing-as-a-Service, we deliver robust, future-proof ecosystems.
Our Experts In This Topic
OUR EXPERTMarco Fell
Partner and Global Head of Health Insurance
Marco leads Synpulse’s health insurance team, driving transformation across strategy and operations in response to regulatory and technological change. He specialises in operational excellence, claims management, and target operating models, with a strong focus on digitalisation, AI, and agentic AI to enhance efficiency and effectiveness in core health insurance processes.
OUR EXPERTSujin Saj
Managing Director, Head of Insurance APAC
Sujin is a Managing Director and Head of Insurance in APAC. He brings over 15 years of experience in financial services, advising insurers and banks across Asia on strategy, digital and AI-led transformation, and business building. He partners with senior leaders to modernise distribution, core platforms, and operating models, translating ambition into scalable, at-pace execution.
OUR EXPERTMatthias Blum
Associate Partner and Global Lead of NEOINSURANCE
As Global Lead for NEOINSURANCE®, Matthias Blum helps insurers design modular, data-driven, and customer-centric operating models. An Associate Partner with deep core insurance transformation expertise, he translates the NEOINSURANCE® model into actionable roadmaps across distribution, underwriting, and claims. He also co-authored Synpulse’s perspective on building trust in data consent.
OUR EXPERTPeter Camenzind
Associate Partner • Insurance
Peter Camenzind is an Associate Partner with deep expertise in data lifecycle management and large-scale core system implementations. He has led projects in insurance and banking focused on process optimization, change management, and compliance. Peter combines strong PMO and business analysis skills with experience in automation and digital transformation initiatives
OUR EXPERTAndreas Wicht
Associate Partner • Insurance
Andreas Wicht is an Associate Partner with close to two decades of consulting experience in digitalization and technology-driven transformation. With a background in medical informatics and advanced management programs, Andreas leads strategic and implementation projects across healthcare, insurance, and banking, focusing on innovation, automation, and platform integration.
OUR EXPERTMatthias Mettler
Associate Partner • Insurance
Matthias Mettler is an Associate Partner with a decade of consulting experience in healthcare, insurance, and technology. He specializes in strategy development, program and project management, and digital health innovation. Matthias has led major transformation initiatives, regulatory compliance programs, and platform integration projects, combining deep market knowledge with a focus on operational excellence.
OUR EXPERTMagnus Krähenmann
Associate Partner • Insurance
Magnus Krähenmann is an Associate Partner with close to two decades of experience in insurance technology and transformation. He specializes in business analysis, system evaluation, and integration for health and composite insurers. Magnus has led major projects in data migration, interface design, and test automation, combining deep technical expertise with strategic delivery.