Lukas leads Synpulse’s insurance practice in Switzerland, advising reinsurers and insurers on operations, IT transformations, and regulatory-driven initiatives across Europe and Asia. His expertise includes insurance mergers, operating model and enterprise architecture transformations, and core platform replacements.

Marco Luzzatto is an Associate Partner with deep expertise in strategy, innovation, and the transformation of distribution, customer service, and product development in the insurance industry. He leads Synpulse’s Competence Center Future of Sales & Distribution, driving excellence across distribution organisations together with his team. Marco has led major insurance initiatives spanning operating model design, customer experience, and digital integration.

Armando Hammer is an Associate Partner with deep expertise in P&C insurance and digital transformation. He specializes in streamlining claims processes, regulatory compliance, and operational efficiency. With an EMBA from the University of St. Gallen and PMP certification, Armando drives end-to-end transformation initiatives and innovative solutions across financial services.

Christian Eidherr is an Associate Partner with over three decades of experience in the insurance sector. He specializes in product modeling, policy and claims processes, and core system evaluations. Christian has led major projects in business analysis, process optimization, and change management, combining deep industry knowledge with strong project leadership.

As Global Lead for NEOINSURANCE®, Matthias Blum helps insurers design modular, data-driven, and customer-centric operating models. An Associate Partner with deep core insurance transformation expertise, he translates the NEOINSURANCE® model into actionable roadmaps across distribution, underwriting, and claims. He also co-authored Synpulse’s perspective on building trust in data consent.

Sujin is a Managing Director at Synpulse and Head of Insurance in APAC. He brings over 15 years of experience in financial services, advising insurers and banks across Asia on strategy, digital and AI-led transformation, and business building. He partners with senior leaders to modernise distribution, core platforms, and operating models, translating ambition into scalable, at-pace execution.

Lukas leads Synpulse’s insurance practice in Switzerland, advising reinsurers and insurers on operations, IT transformations, and regulatory-driven initiatives across Europe and Asia. His expertise includes insurance mergers, operating model and enterprise architecture transformations, and core platform replacements.

Marco Luzzatto is an Associate Partner with deep expertise in strategy, innovation, and the transformation of distribution, customer service, and product development in the insurance industry. He leads Synpulse’s Competence Center Future of Sales & Distribution, driving excellence across distribution organisations together with his team. Marco has led major insurance initiatives spanning operating model design, customer experience, and digital integration.

Armando Hammer is an Associate Partner with deep expertise in P&C insurance and digital transformation. He specializes in streamlining claims processes, regulatory compliance, and operational efficiency. With an EMBA from the University of St. Gallen and PMP certification, Armando drives end-to-end transformation initiatives and innovative solutions across financial services.

Christian Eidherr is an Associate Partner with over three decades of experience in the insurance sector. He specializes in product modeling, policy and claims processes, and core system evaluations. Christian has led major projects in business analysis, process optimization, and change management, combining deep industry knowledge with strong project leadership.

As Global Lead for NEOINSURANCE®, Matthias Blum helps insurers design modular, data-driven, and customer-centric operating models. An Associate Partner with deep core insurance transformation expertise, he translates the NEOINSURANCE® model into actionable roadmaps across distribution, underwriting, and claims. He also co-authored Synpulse’s perspective on building trust in data consent.

Sujin is a Managing Director at Synpulse and Head of Insurance in APAC. He brings over 15 years of experience in financial services, advising insurers and banks across Asia on strategy, digital and AI-led transformation, and business building. He partners with senior leaders to modernise distribution, core platforms, and operating models, translating ambition into scalable, at-pace execution.