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Interviews
Interview sessions with relevant cross-departmental stakeholders to assess current capabilities and conduct a gap analysis in the four areas of Organization, Capabilities, Processes, and Systems
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Gap Analysis
Conduct Deep Dive Sessions with relevant cross-departmental stakeholders from various departments to assess current capabilities and to conduct a gap analysis in the areas of Functions, Organisation, Capabilities, Processes, and Systems
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User Journeys
Define user journeys for customers and Investment Counselors within the Investment Advisory process
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IT Requirements
Assess IT requirements and efforts to deliver a competitive Investment Advisory proposition
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Strategic Initiatives
Propose strategic initiatives to enhance client satisfaction and process automation in the Investment Advisory process